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STANDARD TERMS AND CONDITIONS OF SALE

1. Introduction

  • Business Information: Love and Body, 25 Mallory Street, Courtice, Ontario, L1E 2B, Canada. For inquiries, email us at: connectwithme@loveandbody.co.
  • Acceptance of Terms: By using this website or purchasing Love and Body products, you agree to these Terms and Conditions.

2. Product Information

  • Product Descriptions: All product descriptions and images are provided for informational purposes only. Due to the natural ingredients used, products may vary slightly in appearance.
  • Ingredient Disclosure: A full list of ingredients used in Love and Body’s deodorants can be found [here]. We prioritize transparency, especially for customers with allergies or sensitivities. Please reach out for specific ingredient requests.
  • No Claims: Our deodorants are designed to neutralize odor but are not antiperspirants. While effective, we do not claim they will stop sweating. If you experience any adverse reactions, we recommend consulting a physician.

3. Orders and Payment

  • Order Confirmation: After placing an order, a confirmation email will be sent. The order is not considered accepted until payment is successfully processed.
  • Payment Methods: We accept payments via credit card, PayPal, and other methods as specified at checkout.
  • Pricing: Prices are subject to change, but once an order is confirmed, the price is locked in (excluding shipping fees).

4. Shipping and Delivery

  • Shipping Methods: Standard shipping is available within Canada and the United States.
  • Processing Time: Pre-sale orders will be shipped after April 1st. Regular orders are processed within 2-3 business days.
  • Shipping Costs: Delivery may be subject to local duties and customs fees. Free shipping is available through the Love Collection Loyalty Program.
  • International Shipping: At this time, international shipping is limited but available through Canada Post to select locations.

5. Returns, Refunds, and Exchanges

  • Return and Exchange Policy: Due to hygiene and safety reasons, we cannot accept returns or exchanges once our natural deodorant products have been opened or used. However, if you experience any issues with your order, please contact us within 10 days of receiving your purchase. We will work with you to resolve any concerns, including providing a replacement for damaged or defective products.
  • Defective Products: If your product is defective, please contact our customer care team at connectwithme@loveandbody.co for assistance.

6. Customer Responsibilities

  • Product Use: Please follow the instructions on the product packaging and our website. Always check the ingredient list for potential skin sensitivities (our deodorants contain citrus).
    Warnings: Do not apply directly after shaving or to broken skin. If irritation occurs, rinse with water and discontinue use. For severe or persistent reactions, consult a physician. For external use only. Store in a cool, dry place.
  • Age Restrictions: Although our ingredients are natural, we recommend consulting with a healthcare provider for age-related concerns.
  • User Account: Accounts are available via the customer portal to store information such as loyalty points, saved payment methods, past orders, and receipts. Please ensure your account information is up to date for ease of use.

7. Privacy Policy

  • Data Collection: We collect and store customer information, such as name, email, shipping address, and payment method, to streamline the checkout process for future orders.
  • Security Measures: All customer data is securely transferred and stored using encryption.
  • Third Parties: Payment processing is handled by third-party services such as PayPal and Stripe, which may collect and store certain customer information for payment purposes.

8. Limitation of Liability

  • Warranty Disclaimer: By using our products, you acknowledge that you do so at your own risk. If you experience difficulty using them, it is your responsibility. Our products are provided as-is, without any guarantees regarding their performance, quality, or condition, unless explicitly stated.
  • Product Effectiveness: We strive to offer high-quality products, but we cannot guarantee specific results as individual reactions may vary based on skin type.

9. Intellectual Property

  • Copyright Notice: All content, logos, trademarks, and product designs on our website are owned by Love and Body and protected under copyright laws.
  • Usage Restrictions: Customers may not reproduce, distribute, or use Love and Body’s intellectual property without prior written consent.

10. Modification of Terms

  • Changes to Terms: Love and Body reserves the right to update these Terms and Conditions at any time. Any changes will be posted on our website, and the updated version will be effective immediately upon posting.

11. Governing Law

  • Jurisdiction: These Terms and Conditions are governed by the laws of Canada, specifically those of the province of Ontario.

12. Contact Information

13. Final Provisions

  • Severability: If any part of these Terms and Conditions is deemed unenforceable, the remainder will continue in full effect.
  • Force Majeure: Love and Body is not responsible for delays or failure to perform due to unforeseen events, such as natural disasters or strikes.