Frequently Asked Questions (FAQ)
Welcome to the Love and Body FAQ page! Here, you’ll find answers to some of the most common questions we get from our customers. If you don’t find what you're looking for, feel free to reach out to us at connectwithme@loveandbody.co.
1. What makes Love and Body deodorant different from regular deodorants?
Love and Body natural deodorants are made with clean, plant-based ingredients, free from harmful chemicals like parabens, aluminum, and artificial fragrances. Our deodorants are designed to neutralize odor naturally, without blocking sweat, so your body can breathe and stay fresh without harsh chemicals.
2. How do I use Love and Body deodorant?
Simply apply a small amount to clean, dry skin using the applicator. Start with a couple swipes under each arm and rub it in evenly if necessary. Reapply throughout the day as needed, especially after showering or physical activity.
3. Is Love and Body deodorant safe for sensitive skin?
Yes! We use natural, skin-friendly ingredients, and our deodorants are designed for all skin types. However, if you have known sensitivities to citrus (one of our key ingredients), we recommend doing a patch test first. If irritation occurs, discontinue use and consult a physician.
4. Can I use your deodorant if I have allergies?
We are committed to transparency, and we provide a full ingredient list for every product. If you have specific allergies, we recommend reviewing our ingredient list carefully or reaching out to us with any concerns. If you're unsure about any ingredient, we recommend consulting with a healthcare provider before use.
5. Will your deodorant stop me from sweating?
Love and Body deodorants are designed to neutralize odor but do not block the natural process of sweating. Unlike traditional antiperspirants, which contain aluminum compounds to block sweat glands, our products allow your body to sweat naturally while keeping you fresh.
6. Do you test your products on animals?
Absolutely not. Love and Body is a cruelty-free company. None of our products are tested on animals, and we only work with suppliers who share our commitment to ethical practices.
7. Can I return or exchange my deodorant?
Due to hygiene and safety reasons, we cannot accept returns or exchanges on opened or used products. If you receive a defective or damaged product, please contact us within 10 days of receiving your order, and we will gladly provide a replacement.
8. Do you offer free shipping?
Yes! We offer free standard shipping on orders over $100, by using out loyalty program within Canada and the United States. For international orders, shipping fees apply, and costs may vary depending on location.
9. How long will it take for my order to arrive?
Regular orders are typically processed within 2-3 business days. Shipping time varies depending on your location, but standard shipping usually takes 5-7 business days for Canadian and U.S. orders. Pre-sale orders will ship after April 1st.
10. Can I use your deodorant while pregnant?
While our products are made with natural ingredients, we recommend consulting with your healthcare provider before using any new products during pregnancy, especially if you have specific sensitivities or concerns.
11. Do you ship internationally?
Currently, we offer limited international shipping via Canada Post. If you are outside of Canada or the U.S., please contact us to inquire about shipping availability to your country.
12. How can I contact Love and Body if I need help?
You can reach our customer support team at connectwithme@loveandbody.co. We’ll do our best to respond within 1-2 business days. If you need assistance, we're here to help!
13. How do I store my deodorant?
To keep your deodorant at its best, store it in a cool, dry place away from direct sunlight. If you live in a hot climate, we recommend keeping it in a temperature-controlled environment to prevent the product from becoming too soft.
14. Can I sign up for a subscription?
At the moment, we do not offer a subscription service, but we offer discounts through our Love Collection Loyalty Program. You can earn points with each purchase and redeem them for discounts on future orders.
We hope these answers help! If you have additional questions or need assistance with anything, don’t hesitate to reach out to us at connectwithme@loveandbody.co. Thank you for choosing Love and Body!